Return and Replacement Policy
Return and Replacement Policy
- Only In the case of manufacturing defects or wrong products delivered, replacement requests will be entertained within 48 hours of goods delivered.
- In case of manufacturing defects, goods can be replaced if request is placed within 48 hours from the date of delivery. Buyer have to return the goods through their reliable courier for replacement. For defects, TNZ Tex will send replacement with the next order. Only in case goods are not available for replacement, a credit note will be issued which can be used against the next order. Refunds will not be given in this case.
- Returns request made for unnecessary reasons will affect customer's performance on TNZ Tex. Delivery of the goods, ordered by a repeat customer, will depend on the sole discretion of TNZ Tex based on the risk assessment or the past transaction history of the buyer.
Buyer performance and future supply to the buyer remains unaffected in case of returns arising because of the following reasons:
- Manufacturing defects or damaged goods
- Goods received are different from the product description on the website
- Customer can Call/WhatsApp on call or WhatsApp on +919512223304 or Mail to firstname.lastname@example.org to register their replacement request. Our customer representative will ask the customer to send a digital photograph of the goods on +919512223304 or email@example.com to register their complaint. Our team will provide the customer with all the necessary help required with the replacement process.
- Under all cases, reverse shipments costs are borne by the buyers. TNZ Tex reserves the right to waive of shipping in case of defectives or wrong items based on its discretion. TNZ Tex may also waive the return courier charges base on its schemes from time to time.
- In case of returns from orders where TNZ Tex has offered FREE shipping, TNZ Tex reserves to charge for one side or to and fro shipping and adjust it against the amount.
TNZ Tex is a B2B wholesale platform and meant for business buyers only. We do not prefer any end buyers to buy from our platform. All above mentioned facilities are strictly for business buyers only.
ABOUT RETURN DOCUMENTATION
Buyer has to submit the return courier slip, Order Invoice, Images of defective/wrong goods which they are returning for replacement
- Return Label (Courier slip)
- Invoice for the items bought
- Images/Video of defective/wrong goods which they received and are returning for replacement.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our accounts and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after the payment has been charged for, the said amount will be reversed back in your bank account / credit card / debit card etc. In the event that a non-delivery occurs on account of a mistake by the customer, i.e., wrong name or shipping address, any extra costs towards re-delivery shall be claimed from the customer by TNZ Tex. Any orders placed for delivery to non-serviceable areas for our Logistics partners will attract additional charges over and above those appearing in normal shipping and will be charged extra. Delivery will be attempted on the best effort basis.
Buyer Cancellation :
Buyer can cancel the Order within 24 hours of Order Placed, only in case, if it has not been shipped by TNZ Tex already. Buyer has to make cancellation request by Call or WhatsApp only.
- Any decision on returns of the product(s) sold by TNZ Tex is at the sole discretion of TNZ Tex and the decision of TNZ Tex shall be final and binding.
- TNZ Tex reserves the right to withdraw from replacement guarantee at any time without giving any intimation of whatsoever nature.
- We reserve the right to reject cancellation request if the order cancellation request not made under given criteria of cancellation.
- The terms of returns are governed by TNZ Tex.
- Due to Import and Export regulations and restrictions, TNZ Tex is unable to extend its Returns Policy for any items delivered outside of India.